Frequently asked questions
Cannot find your answer below? Email us at mostwanted@fviainboxes.com and we will get back to you.
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account saves your details for next time and gives you an overview of your order history.
I did not receive an order confirmation.
Confirmations are sent automatically within a few minutes. Check your spam folder first. If it is not there, email us with the name and email address you ordered under and we will confirm whether your order came through.
Can I change my order after placing it?
Email us as soon as possible. If your parcel has not yet been dispatched we can usually still adjust or cancel it.
Sizing
How do I find my size?
Our items generally run true to size. Where an item fits differently we say so in the product description. Check the individual product page for measurements, and measure yourself if you are between sizes.
What do Petite and Tall mean?
Petite items are cut shorter in the leg and body for shorter heights. Tall items are cut longer. Both are shown in their own collections.
Payment
Which payment methods can I use?
All available payment methods are shown at checkout. The options you see depend on your delivery country.
When is my payment taken?
Immediately when you complete your order, unless you choose a pay-later method, in which case your provider sets the terms.
Delivery
When will my order arrive?
You receive a tracking code by email as soon as your parcel is dispatched. Delivery time depends on your country and carrier.
What does shipping cost?
Shipping is calculated at checkout based on your address and order value, and is always shown before you pay.
Do you ship internationally?
Enter your address at checkout to see whether we deliver to your country and what it costs.
Returns
How long do I have to return?
14 days from receiving your order to notify us, then 14 more days to send the items back.
Who pays for the return?
You do, unless the item is faulty or we sent the wrong product.
When do I get my money back?
We refund to your original payment method once the return has arrived and been checked. Your bank may take a few extra working days to show it.
Account
I forgot my password.
Use the password reset option on the login page and follow the emailed link.
How do I delete my account?
Email mostwanted@fviainboxes.com from the address on the account and we will remove it.